As a Representative Payee, you may have been impacted by the recent wave of prepaid card discontinuations from major institutions like PNC, KeyBank, and Bank of America. These changes have left many searching for a reliable alternative that meets the unique needs of organizational rep payees. In this recent article, we outlined what to consider when evaluating a new prepaid card program. Here, we’ll walk through how the True Link Visa® Prepaid Card stacks up against other options you may be looking into.

1. Our continued commitment to your business and your beneficiaries

At True Link, our mission is to provide financial solutions for people with complex needs and those who care for them. Supporting professionals who help manage the finances of others isn’t a new market we’re exploring – it is at the heart of what we do. From the beginning, we’ve partnered closely with Rep Payees like you to understand the challenges you face and develop tools to help you in your day-to-day work. 

Unlike many providers that have deprioritized or discontinued their prepaid cards, the True Link Visa Prepaid Card isn’t an afterthought – it’s our flagship product. We’ve been working with Rep Payees for more than a decade, refining and enhancing our card program to meet the unique needs of professionals like you. Our deep experience with your business and shared dedication to your beneficiaries highlights our commitment to serving your needs and the needs of your beneficiaries for the long term, as True Link was founded with the belief that those living with disabilities deserve high-quality financial services and tools. You can find further evidence of our support for this professional group, by checking out the Rep Payee section of our Resources Hub.

2. Purpose-built features for Rep Payees that prioritize ease of use

While using prepaid cards for multiple clients can be easier than dealing with cash, gift cards, or checks, it still means managing multiple sources of funds with varying amounts and disbursement schedules. This is a lot for Rep Payees to juggle, especially around the beginning of the month. And while other prepaid card programs offer features to help streamline some aspects of this process, True Link’s platform has been customized specifically for Rep Payees to help save you time and reduce stress as you navigate numerous responsibilities across several clients, 

Like one Rep Payee customer shared, “[True Link] makes being a Representative Payee much less worrisome. It's a big deal to handle someone else's money. When you have a real partner in that responsibility, someone who does their absolute best every single time assistance is needed for various personal needs of beneficiaries; that takes a good bit of stress out of the situation.”

Here are some of the ways our Rep Payee customers benefit from True Link:

• Conveniently send funds to your clients with recurring or one-time transfers
• View spending and account balances of multiple clients from one dashboard
• Upload receipts and more with a dedicated mobile app
• Easily freeze lost cards and order replacement cards online
• Download reports for recordkeeping to help streamline audits

3. Customer support created with you and your beneficiaries in mind

When issues arise, you need a provider that understands your responsibilities and can offer quick, knowledgeable assistance – to both you and your clients. Our compassionate team understands the complexities your work brings and can help you and your clients in a variety of ways, including phone, email, and chat. In addition to our support team’s experience with Rep Payees, they are also trained to serve the needs of clients who are unable to handle their own finances due to age, disability, or other circumstances.

If someone reaches out to True Link, it is a priority for us that they are treated with the care and respect that they deserve, which means your clients can call us directly with questions about their Visa card during business hours. And according to our Rep Payee customers, we are delivering on this promise: “Amazing customer service – Hands down! Friendly, responsive, and very quick to respond. They are extremely patient, understanding, and kind whenever my clients call them with questions or concerns.”

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Managing funds as a Representative Payee comes with unique responsibilities and challenges. True Link stands out by offering a prepaid debit card program specifically tailored to meet these needs. Our mission drives us to continuously improve our products and services for the benefit of professionals like you and those you serve. If you’d like to learn more about how True Link can support your practice, read more or schedule a demo of our platform here.