THE True Link Visa® Prepaid Card

Help protect the spending of the people you support

The True Link Visa® Prepaid Card with Spending Monitor helps families and professionals manage and help protect the spending of vulnerable older adults, people with disabilities, those in recovery, and more.

Smiling couple with white hair holding a True Link prepaid card towards the cameraTrue Link card

How is True Link Different?

More flexible than your typical prepaid or debit card

More flexible than your typical prepaid or debit card

card with a lock

A Visa card to help manage spending

  • Checkmark
    Easily send funds from a distance
  • Checkmark
    Real-time alerts
  • Checkmark
    Transaction history
  • Checkmark
    Available on-the-go

The Spending Monitor helps protect spending

  • Over 50 categories to block or allow
  • Manage cash and ATM access
  • Update settings at any time
  • Make exceptions for frequented merchants
family icon

Designed to support your unique needs

  • Older adults
  • People with disabilities
  • Those in recovery
  • Trust beneficiaries
  • Caregivers
Sign up

The Card Admin

Manages the Visa card: loads funds, sets spending rules, and monitors transactions

The Cardholder

Can spend only as allowed by the spending rules, and does not have access to change settings or manage funds.

One account,
two experiences

The True Link Visa Card Admins and Cardholders have unique options and login.

Your card has been a godsend for me; it’s been a very positive addition to our lives. Everything is easy to use and you have a great team!

- Customer love for the True Link Visa Card, Joseph M., supporting his father with a traumatic brain injury

All quotes refer to the True Link Visa Prepaid Card and the associated True Link Platform provided by True Link Financial, Inc. and not the investment advisory services provided by True Link Financial Advisors, LLC.

Spending Settings help protect spending

  • 50+ categories to block or allow
  • Manage cash and ATM access
  • Update settings at any time
  • Make exceptions for frequented merchants
Learn more about True Link for families
Your card has been a godsend for me; it’s been a very positive addition to our lives. Everything is easy to use and you have a great team!

- Customer love for the True Link Visa Card, Joseph M., supporting his father with a traumatic brain injury

All quotes refer to the True Link Visa Prepaid Card and the associated True Link Platform provided by True Link Financial, Inc. and not the investment advisory services provided by True Link Financial Advisors, LLC.

Designed to support your unique needs

Older Adults

Set spending rules to help protect your loved ones from getting taken advantage of

Learn more
a family standing together near a body of water

People with Disabilites

Help safeguard their independence and protect benefits eligibility by allowing or blocking certain purchases

Learn more

Recovery

Customize curfew settings, budgets, and spending rules to help support loved ones on the path to recovery

Learn more

Caregivers

Empowering families and caregivers to make the everyday purchases they need

Learn more

As the parent of an adult dual-diagnosis individual, I have found that the True Link Visa Card has allowed me to breathe again. My child has enough freedom to shop for his needs, but no access to unrestricted funds to abuse. He has been as grateful as I have been. He is learning to manage his financial life successfully.

–Cathy, family caregiver

Getting started is easy

1. Sign up in 5 minutes

Provide details about yourself and the person you support. If you're using a trust, you’ll be asked to submit a trust document during sign up.

2. Fund the Visa card

Follow a few simple steps to  connect an existing bank account and schedule a transfer to add funds.

3. Verify their identity

You’ll need the cardholder’s DOB and SSN - we are required to capture this information to help protect you and others.

4. Set up spending rules

Customize from over 50 categories, plus the ability to block or allow specific vendors, set cash access, and more.

5. Download the app

Use our mobile app to track spending, send funds, block purchases, and more while on the go.

Full featured True Link Prepaid Visa Card

$12/month

Manages the Visa card: loads funds, sets spending rules, and monitors transactions

+ Additional Benefits

For Professionals

Contact us

Various Visa card capabilities, including bulk ordering, are available depending on your needs.

Transparent
about our fees

Your card has been a godsend for me; it’s been a very positive addition to our lives. Everything is easy to use and you have a great team!

- Customer love for the True Link Visa Card, Joseph M., supporting his father with a traumatic brain injury

All quotes refer to the True Link Visa Prepaid Card and the associated True Link Platform provided by True Link Financial, Inc. and not the investment advisory services provided by True Link Financial Advisors, LLC.

Have more questions?

Connect with our team

Frequently asked questions

The card administrator manages the True Link Visa Card. This administrator can be a family member, friend, professional, or someone else who helps manage another’s finances. Managing a True Link Visa Card means a variety of things, like being responsible for ordering the Visa card, putting the settings in place for how the funds can and cannot be used, adding money, scheduling fund transfers, updating account information, and more.

It depends. You can choose to block or allow withdrawals at ATMs based on the needs of the cardholder.

You can also block access to cash in a variety of ways including: blocking withdrawals inside a bank (i.e., getting cash from a teller at a bank) and, blocking cash-back at time of purchase.

True Link Financial, Inc. is a financial technology company and not a bank. Banking services are provided by Sunrise Banks N.A. Your funds are FDIC insured up to $250,000 through Sunrise Banks, N.A., Member FDIC. All True Link Visa Cards are protected from fraud under Visa's Zero Liability Policy1 and Regulation E, so customers have recourse if they do experience fraud on their cards and report that to our team.

If a True Link Visa Card has been lost or stolen, you can immediately disable the Visa card to prevent additional transactions and protect against fraud. If the Visa card needs to be replaced, you can close the account and order a replacement. All of this can be done online, via our 24/7 automated phone system (1-866-984-8576), or by speaking with a Customer Support representative at (1-866-984-8576) during standard business hours. Once the new Visa card arrives and is activated, any funds remaining on the lost Visa card will be automatically transferred to the new Visa card.

Yes, because the True Link Visa Card is a prepaid card, this means that purchases can only be made using money that has been added to the account. Additionally, many card administrators help their cardholders stay on a budget by scheduling recurring daily, weekly, or monthly transfers. This way cardholders receive funds when they need them -- without spending beyond their means.

For those supporting someone in recovery, where additional budgeting support can help rebuild independence, the True Link Next Step Visa Card allows you to specify monthly, weekly, or daily budgets. Contact us to learn more.

The True Link Visa Card helps simplify disbursements from a Special Needs Trust, provides an accurate record of transactions, and can help manage where funds can and can't be used to help protect benefits eligibility. The SSA2 provides guidelines in the Program Operations Manual System (POMS)3 for using the True Link Visa Card to make disbursements from SNTs, helping trustees feel confident and comfortable using True Link. For more information on how the Visa card works with Special Needs Trusts, please read our Compliance Guide.

For more information on how the Visa card works with Special Needs Trusts, please read our Compliance Guide.

Visa’s Zero Liability Policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any authorized use. Contact your issuer for more details.

THE True Link Visa® Prepaid Card

Help protect the spending of the people you support

One account,
two experiences.

The True Link Visa Card Admins and Cardholders have unique options and log-ins.

  • The Card Admin

    Manages the Visa card: loads funds, sets spending rules, and monitors transactions

  • The Cardholder

    Can spend only as allowed by the spending rules, and does not have access to change settings or manage funds.

How is True Link Different?

More flexible than your typical prepaid or debit card

A Visa card to help manage spending

  • Checkmark
    Easily send funds from a distance
  • Checkmark
    Real-time alerts
  • Checkmark
    Transaction history
  • Checkmark
    Available on-the-go

The Spending Monitor helps protect spending

  • Over 50 categories to block or allow
  • Manage cash and ATM access
  • Update settings at any time
  • Make exceptions for frequented merchants
Learn more
family icon

Designed to support your unique needs

We founded True Link to make life better for our own loved ones. We're proud to help families and professionals protect the finances of the people they support.

  • Older adults

  • People with disabilities

  • Those in recovery

  • Trust beneficiaries

  • Caregivers

Order a card

How the Visa card works

1. Admin sets up the True Link Visa card

Order and fund the Visa card from an existing bank account. Set settings to determine where the card will or won’t work, if they can access cash, and more

Card settings

2. Communicate with the cardholder

Give them the Visa card and explain where they can use it, how often it will be funded, what limits may have been set and if you set a PIN

TrueLink angled card

3. Cardholder Uses the Visa card

The True Link Visa card works wherever Visa is accepted, according to your spending rules. The card admin can get notified if a transaction is blocked.

4. Card admins can adjust at any time

A card admin can change spending settings to best fit the needs of the cardholder. If either have questions, we’re here to help.

Transparent about our fees

Full featured True Link Visa Prepaid Card

$12/month*

Prepaid Visa card using True Link's Spending Monitor

  • Dedicated customer support for both cardholders and card administrators

  • Access to experienced and empathetic professionals who are ready to help whenever needed

  • True Link’s Spending Monitor allows the card administrator to customize spending settings on purchases uniquely to allow or block categories of spending like “Allow Pharmacies” or “Block Casinos”.

+ Additional benefits

Close

For Professionals

Contact us for pricing

Various Visa card capabilities, including bulk ordering, are available depending on your needs.

Frequently asked questions

The full feature True Link Visa® Prepaid Card is not a traditional debit or credit card. It is a prepaid card, meaning purchases can only be made if enough funds have been loaded onto the card balance and the card’s spending settings permit it.

What sets the True Link Visa Card apart from traditional debit and credit cards is the Spending Monitor. The Spending Monitor helps card administrators block or allow purchases at the merchant level, meaning the True Link Visa Card can block or allow individual, and types of, merchants such as grocery stores or restaurants.

True Link also offers many other card settings, such as: the ability to withdraw cash, blocking online purchases, and setting a maximum dollar amount per transaction.

The card administrator manages the True Link Visa Card. This administrator can be a family member, friend, professional, or someone else who helps manage another’s finances. Managing a True Link Visa Card means a variety of things, like being responsible for ordering the Visa card, putting the settings in place for how the funds can and cannot be used, adding money, scheduling fund transfers, updating account information, and more.

Yes, because the True Link Visa Card is a prepaid card, this means that purchases can only be made using money that has been added to the account. Additionally, many card administrators help their cardholders stay on a budget by scheduling recurring daily, weekly, or monthly transfers. This way cardholders receive funds when they need them -- without spending beyond their means.

For those supporting someone in recovery, where additional budgeting support can help rebuild independence, the True Link Next Step Visa Card allows you to specify monthly, weekly, or daily budgets. Contact us to learn more.

It depends. You can choose to block or allow withdrawals at ATMs based on the needs of the cardholder.

You can also block access to cash in a variety of ways including: blocking withdrawals inside a bank (i.e., getting cash from a teller at a bank) and, blocking cash-back at time of purchase.

True Link Financial, Inc. is a financial technology company and not a bank. Banking services are provided by Sunrise Banks N.A. Your funds are FDIC insured up to $250,000 through Sunrise Banks, N.A., Member FDIC. All True Link Visa Cards are protected from fraud under Visa's Zero Liability Policy1 and Regulation E, so customers may have recourse if they do experience fraud on their cards and report that to our team.

Visa’s Zero Liability Policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any authorized use. Contact your issuer for more details.

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